Consumer Cellular Opens Redmond Call Center


Cell Phone Company Celebrates Creation of Oregon Jobs with Ribbon-cutting Ceremony August 7

Oregon-based Consumer Cellular, the exclusive wireless provider for AARP members, officially opened the doors of its new Redmond. call center today.

Earlier this year, the company signed a letter of intent to sub-lease the former T-Mobile call center, helping to keep jobs in the region and investing in future growth for the State of Oregon.

Consumer Cellular and the City of Redmond Mayor George Endicott celebrated the opening of the 77,000 square-foot call center facility with a ribbon-cutting ceremony and welcoming event for its first wave of 60 Redmond call center employees.

Consumer Cellular is one of the oldest and largest mobile virtual network operators (MVNO) of cellular phone service in the U.S. Established in October 1995, the company specializes in meeting the underserved needs of consumers who are looking for the safety and convenience benefits of cellular service but do not want to pay the high monthly fees

associated with traditional carrier mobile plans.

Simplicity and affordability for customers is the top priority for Consumer Cellular, one of the few non-prepaid wireless providers that do not require a long-term contract with service. The Portland, Ore.-based company is privately held with more than 250 employees.

Industry-Leading Partnerships

Consumer Cellular is the exclusive wireless provider for AARP members. The company was chosen over other wireless providers because it met AARP’s rigorous business policy standards and offers wireless products and services that fit the wide variety of AARP member lifestyles. Members receive discounts on accessories, monthly service and usage charges.

Lifestyle Solutions

• Competitively priced nationwide calling plans: Serving consumer needs – from casual to frequent cell phone users – with no contract required. Diverse product portfolio: Offering cell phone options from leading manufacturers (Doro, Motorola, Samsung and Nokia), including smartphones, flip, camera, touchscreen, full QWERTY and devices.

•Guaranteed customer satisfaction: Guaranteeing risk-free satisfaction within the first 30 days or 30 minutes of use, whichever comes first; top-ranked customer support based in the U.S.

Usage Alerts: Eliminating unexpected overage fees on phone bills. Customers are notified with a Usage Alert when they near their monthly voice, text or data allotment. Customers are also able to change their rate plan retroactively up to the last day of the customer’s billing cycle, which allows them to take advantage of the best possible pricing.

Health and security applications: Empowering customers to lead independent, active lives through the use of new mobile app, including glucose monitoring for diabetics and GPS tracking for senior safety.• Trip Tracker (Q1 2012): Launching a complimentary social media platform designed to let customers share travel adventures with friends and family.

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