(Photo above: (L-R) Abby Purkey, Branch Team Lead, Aric Alcantara, Member Service Specialist, Cheryl Cauthon, Assistant Branch Manager, Chrissy Thompson, Member Service Specialist | Photo by Cascade Business News)
SELCO Community Credit Union has unveiled its most innovative branch yet, with a state-of- the-art location on Century Drive which marks the financial institution’s third branch in Bend and fifth in Central Oregon.
From video conferencing and teller-less service, to safe, convenient ATMs, SELCO leaders say the new branch was uniquely designed to meet the evolving needs of modern credit union members.
After analyzing how the customer experience could be optimized, the innovations implemented at the 2,500-square-foot facility include:
• An open-concept design without teller windows. Members will instead be greeted by a tablet-equipped SELCO team member who can help with anything from opening an account to applying
for a loan;
• Video-conferencing technology to connect members to appropriate SELCO specialists in other locations for help with mortgages, insurance, business loans, and investments;
• Secure indoor ATMs that are available 24 hours a day, seven days a week.
• Visitors simply swipe any bankcard for after-hours access to the building’s lobby;
• A lodge motif and indoor lounge, complete with a working fireplace, to create an environment “reflective of Central Oregon’s mountain lifestyle;”
• Extensive use of digital screens for information and ambiance, including a six-foot by nine-foot video wall showing clips of outdoor activities in Central Oregon.
The building, which also features a North West exterior contemporary style with voluminous use of glass and natural light, was designed by Portland’s Baysinger Partners Architecture, with construction by Eugene-based McKenzie Commercial Contractors.
“We find the role of our branches evolving as many members embrace online and mobile banking for their routine transactions,” said branch manager Cheryl Cauthon.
“The West Bend Branch was designed with this in mind, allowing members to comfortably access our friendly experts for consultative services like loans, insurance, and financial guidance, while still having convenient access to the everyday services they need.”
The branch, located at 137 SW Century Drive on the site of a former board store, is set just north of the OSU-Cascades campus, and at the gateway to many of Central Oregon’s most notable outdoor attractions, including Mt. Bachelor and the Cascade Lakes Highway. It also has an adjoining approximately 1,500 sq ft suite that may be available for lease to a compatible user.
Cauthon said that the “bottom line goal” for the branch was to make each member interaction as efficient and positive as possible.
She added, “SELCO has been part of this community for more than 17 years, and we understand what makes Central Oregon, and our neighbors here,
“We think this branch will fit perfectly within this community and the lifestyle it embodies, while providing excellent personal service to all our local members.”
About SELCO Community Credit Union:
Founded more than 80 years ago by a group of fiscally minded teachers, Eugene-based SELCO Community Credit Union now serves more than 130,000 members as the third largest Oregon-based credit union. A not-for- profit, federally insured, member-driven financial cooperative with more than $1.5 billion in assets, SELCO is able to provide its member-owners with preferential rates and low fees on a full range of financial products and services, including banking, mortgages, personal and business loans, investments, and insurance. Membership is open to anyone who lives or works in the 26 Oregon counties SELCO serves.
For more information, visit one of SELCO’s 16 branches.
800-445- 4483, selco.org
SELCO West Bend
137 SW Century Drive, Bend • 800-445- 4483, selco.org
Property Owner/Developer: SELCO Community Credit Union
Contractor: McKenzie Commercial Contractors
Sitework Start: May 9, 2017
Completion: December 29, 2017
Square Footage: 4,000
Project Manager: Chad Blilie, MCC
Supervisor: Gordon Rea, MCC
Principal Architect: Matthew Lillard, Baysinger Partners
Structural Engineer: Kate Markiss, SCE Structural Engineering
Civil Engineer: Ryan Sisson, Ford & Associates
Mechanical Engineer: Doug Downie, Sazan Group
Landscaping: David Dougherty, Dougherty Landscape Architects
Subcontractors and Suppliers:
Hickman, Williams & Associates, Wallace Group, South Fork Excavation, JKD Construction, Knife River, Springtime Landscape & Irrigation Inc., Farwest Steel, Hooker Creek Companies, Kevin Spencer Masonry, Northwest Precast, Sunburst Fabrications, Inc., Advance Cabinet Designs, Parr Lumber Co., Energy Conservation Insulation, LDC, Inc., Central Oregon Roofing, Mid-Valley Glass, Interior Tech, Bend Commercial Glass, Sierra Pacific, The Harver Company, Rubenstein’s Contract Carpet, Deschutes Painting, Inc., W. H. Cress Company, OneSource Office Interiors, Inc., J & R Fire LLC., Sunset Plumbing, Quality Heating, Scofield Electric, Todd Hurt Consulting, Securitas Electronic Security, Stedman Sheetmetal, Inc., Western Protective Coatings, Carlson Sign, Everclear Cleaning Services, Inc., Everclear Window Cleaning