Most customers simply go somewhere else when they’re fed up. But why do they get…

Knowing how the customer feels about your business is critical to your success. Most of…

They do expect you to fix things when they go wrong. Since no one succeeds…

Service is only part of what it takes to satisfy customers. In fact, good customer…

According to recent reports, a recession — strictly defined as two consecutive quarters of declining…

You’d think that with all the billions of dollars being spent on customer service and…

Here’s my take on comment cards. With comment cards I believe businesses only get feedback…

Some business people assume that hearing nothing from customers is a sign that everything is…

Four steps in giving the customer bad news: -Use a polite tone of voice. Make…

Failure to listen to your customers and employees is often a source of serious business…