Horizon Airlines at Redmond’s Municipal Airport (RDM) was selected among 40 other Horizon service locations as the Best Station of the Year 2011. This is the second time Redmond has received this honor, first in 1991, and is the only city in Oregon to be given this distinction twice.
“Providing superior customer service is very important for Redmond Municipal Airport,” states Kim Dickie, airport manager. “The Horizon Airlines award recognizes the dedicated efforts of their local team and highlights the City of Redmond as a positive choice for airlines to operate out of.”
Horizon Airlines considers a broad spectrum of criteria when naming their Best Station of the Year. A few of the Redmond station achievements over this past year leading to this honor included boarding 8 percent more passengers, a productivity increase of 20 percent, and operating services at a 6 percent cost savings.
Horizon Airlines currently operates six flights daily out of RDM and their talented team had zero accidents or time loss injuries. The team worked hard to provide an excellent level of customer service resulting in four team members being recognized for exceptional customer service organization wide.
“The RDM Horizon Team is honored to be the recipient of the ‘Station of the Year Award’. We continue to receive exceptional support from the Redmond Airport staff and the TSA, so that our customers choose to fly out of Central Oregon,” notes Jim Cook, Horizon customer service manager.
Additionally, the Horizon team was part of a Transportation Security Administration pilot program consisting of a 120 day test of the Self Baggage Test Program allowing customers to tag their own bags saving time with the boarding process during a very busy summer season. The team also found time to give those in need by donating their time to project Connect Oregon, supporting the homeless and donating food and clothing to the Sheppard House of Central Oregon.
