How to Measure Customer Service
Knowing how the customer feels about your business is critical to your success. Most of…
Author FiveTalent
What Do Customers Say About Your Business? Plan Now for Your New Year Business Resolution
Most customers simply go somewhere else when they’re fed up. But why do they get…
Considering Your Customer’s Feelings
In his book, How to Win Customers and Keep Them for Life, Michael LeBoeuf points…
Greater Profits Through Better Customer Service
Our office needed the carpet cleaned. The first number our office manager called was busy.…
Competing with Retail Giants
Wow…the world of retail sure has become competitive lately! It seems as though there are…
Maximizing Your Time at Trade Shows & Conferences
You are going out of town to a trade show or conference. Your co-workers are…
Leadership in Small Business:
I often begin my leadership courses with a simple request of the participants, “Name some…
Making Better Decisions
Good decisions are those that get the required results. Ironically, the process used to make…
Being the Leader of Your Business, Rather Than an Employee
Did you become an entrepreneur because you were deeply interested in the product or service your…
Finding Help for a Family Business
During the past decade, the U.S. has seen the establishment of well over a half…