Customer Care Strategy Stabilizes Bottom Line
According to recent reports, a recession — strictly defined as two consecutive quarters of declining…
Browsing: Business Tips
Customer Satisfaction Means More Than Service
Service is only part of what it takes to satisfy customers. In fact, good customer…
Customers Don’t Expect You to be Perfect
They do expect you to fix things when they go wrong. Since no one succeeds…
How to Measure Customer Service
Knowing how the customer feels about your business is critical to your success. Most of…
What Do Customers Say About Your Business? Plan Now for Your New Year Business Resolution
Most customers simply go somewhere else when they’re fed up. But why do they get…
Considering Your Customer’s Feelings
In his book, How to Win Customers and Keep Them for Life, Michael LeBoeuf points…
Greater Profits Through Better Customer Service
Our office needed the carpet cleaned. The first number our office manager called was busy.…
Maximizing Your Time at Trade Shows & Conferences
You are going out of town to a trade show or conference. Your co-workers are…
Leadership in Small Business:
I often begin my leadership courses with a simple request of the participants, “Name some…
Making Better Decisions
Good decisions are those that get the required results. Ironically, the process used to make…