The Art of Telling Customers News They Don’t Want to Hear
Four steps in giving the customer bad news: -Use a polite tone of voice. Make…
Four steps in giving the customer bad news: -Use a polite tone of voice. Make…
Good decisions are those that get the required results. Ironically, the process used to make…
Let’s face it, other than for a very few of us, the concept of walking…
Even with all of the businesses that have created websites during the past several years,…
Over the holidays, I received a telephone call from an old friend of mine. After…
Imagine how you could improve sales in a physical store if you could track customers’…
So you’re a relatively small Central Oregon entrepreneur. Are you afraid of the threat of…
Every business has the potential to be great! But the reality is that most never…
Some business people assume that hearing nothing from customers is a sign that everything is…
You are going out of town to a trade show or conference. Your co-workers are…