Hayden Homes is proud to announce that three of the company’s regional divisions have been awarded the prestigious 2024 Avid Benchmark Award for excellence in homebuyer satisfaction, including the Inland Northwest, South Idaho and South Washington regions.
The Avid Awards set the standard for exemplary customer service in the homebuilding industry and honor homebuilders who achieve the highest scores on Avid’s detailed customer New Home Move-In Experience survey, which is taken from the first 90 days of homeownership. This year, 462 home builders were evaluated using data from January to December 2023.
To receive an Avid Award, each winning builder must achieve a score within or above the top 25th percentile across their US-based counterparts, including some of the largest publicly traded NYSE/NASDAQ builders, North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast.
“We are honored and humbled to once again be selected for these coveted Avid Awards,” said Sean Bearden, customer experience director for Hayden Homes. “Our team members are passionate about providing an outstanding customer service experience for homebuyers–and these awards are a deeply meaningful recognition of this commitment to excellence.”
Several individual Hayden Homes team members have received a special award from Hayden Homes for scoring in the top 10% of Avid’s national customer satisfaction database for their respective roles. This means they scored an exemplary 98% or higher for overall customer service satisfaction:
- Kurstin Anderson, Hayden Homes Community Manager, South Idaho region
- Kris Cavin, Hayden Homes Community Manager, Oregon region
- Cody Compeau, Hayden Homes Project Manager, Oregon region
- Adam Cumpiano, Simplicity by Hayden Homes Senior Project Manager, 1-5 Oregon region
- Stacy Flasher, Hayden Homes Community Manager, Greater Spokane and North Idaho areas region
- Michael Haugen, Hayden Homes Community Manager, South Washington region
- Jeremy Nelson, Simplicity by Hayden Homes New Home Advisor, Central Oregon region
- Keenan Roberts, Simplicity by Hayden Homes Project Manager, South Idaho region
- Thomas Raught, Hayden Homes Project Manager, Greater Spokane and North Idaho areas region
- Jeff Schamp, Hayden Homes Customer Service Tech, Oregon region
Since 1992, the Avid Awards have served as a reliable indicator of customer service quality in the homebuilding sector. Avid Ratings have played a pivotal role in increasing transparency regarding builder performance based on consumer feedback.
To determine the Avid Award recipients, homebuilders are assessed using Avid’s proprietary platform, AvidCX™. Every homebuyer survey in the database is examined to calculate each builder’s overall rating. Avid’s New Home Experience surveys gather comprehensive homebuyer feedback, offering unparalleled insights into overall satisfaction, likelihood of referral, actual recommendations, and strategic customer experience diagnostics for homebuilders.
“We are thrilled to honor this year’s Avid Award winners, recognizing their unwavering dedication to outstanding customer satisfaction,” said Aaron Everson, CEO of Avid Ratings. “These homebuilders have shown remarkable resilience in addressing their buyers’ needs. Their agility, perseverance, and commitment to excellence in service have rightly earned them these well-deserved accolades.”
About Hayden Homes:
Established in Redmond in 1989, Hayden Homes has provided over 25,000 new homes to price-conscious, value-driven homebuyers in underserved, secondary markets throughout Washington, Oregon, Idaho and Montana. Hayden Homes continues to be the largest privately-owned new home builder in the Northwest. Hayden Homes exists to Give As You Go, so together we build a strong community, and lead fulfilled lives.
Hayden Homes has contributed $6.3 billion to local economies and has created more than 99,000 jobs since the company’s inception. Hayden Homes supports philanthropic efforts in the communities in which they build and have contributed more than $70 million in charitable donations with the flagship of their giving through the 501(c)(3) nonprofit, First Story.
The Hayden Homes brand family of companies includes Simplicity by Hayden Homes, Wise Size Homes and Hayden Homes, all providing an unparalleled selection of opportunities for those looking to purchase a new home.
