Partners In Care has been recognized by Strategic Healthcare Programs (SHP) as a Superior Performer for achieving an overall caregiver and family satisfaction score that ranked in the top 20 percent of all eligible SHP clients for the 2018 calendar year.
The annual SHPBest award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2018 award recipients were determined by reviewing and ranking the overall CAHPS* Hospice survey satisfaction scores of more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, president of SHP.
“This award represents one of the highest compliments one can receive in our line of work,” noted Eric Alexander, CEO of Partners In Care. “It stems from the very place where care is delivered by our team — in the homes and at the bedsides of the patients we serve. Our care is patient-centered, which means caring not only for the patient but for their family members as well. They are the ones who complete the confidential patient satisfaction surveys at the conclusion of service. Therefore, the survey results are truly an expression of appreciation, making this award highly meaningful to our team of professionals at Partners In Care.”
Partners In Care is a private, independent, nonprofit organization serving the residents of Central Oregon since 1979. Its mission is to provide patient centered care that honors the dignity and needs of those it serves, and to enrich the lives of its patients, families, team, and community.
Partners In Care provides a number of services including Hospice care delivered in patients’ homes and at Hospice House in Bend, Home Health Care, transitions, palliative care and grief support for chronically and terminally ill patients and their families.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Their solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.
*CAHPS – stands for Consumer Assessment of Healthcare Providers and Systems — surveys ask consumers and patients to report on and evaluate their experiences with health care.
partnersbend.org • shpdata.com/hospice/shpbest-cahps-hospice
