The Four Ways to Grow Your Business
You know, if you think about it, there are really just four ways to grow…
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Entrepreneurship Program Hopes to Reverse Business Failure Trends
COCC’s department of business administration has launched a new program of study. The Entrepreneurship Program…
Your Business and Total Quality – the CPI Factor
The other day one of my business students asked me, “Whatever happened to Total Quality…
Breaking Down Resistance Business Changes: A Lesson from the Japanese
The major problem with getting organizational change to take place in a business is nearly…
Energizing Businesses
The other day I had the privilege of interviewing Lisa Nirell, owner and founder of…
A New Approach to Financial Planning
Since this issue of CBN is focused on financial planners and stockbrokers, I want to…
Getting Results – What Makes a Business Valuable?
Every business has the potential to be great. But the reality is that most never…
Tips on Dealing With Angry, Difficult Customers
Have you ever had trouble with customers who are unhappy, and perhaps shouting and screaming?…
The Starbucks Example
Have you ever asked yourself a question like this: “If there is already a Starbucks…
The Lifetime Value of Your Customers
Fewer than one businessperson in a thousand really thinks in terms of the incremental lifetime…