Have you ever asked yourself a question like this: “If there is already a Starbucks…

In the past, most customer self-service in teractions have focused on placing and tracking customer…

Some business people assume that hearing nothing from customers is a sign that everything is…

Here’s my take on comment cards. With comment cards I believe businesses only get feedback…

You’d think that with all the billions of dollars being spent on customer service and…

According to recent reports, a recession — strictly defined as two consecutive quarters of declining…

Service is only part of what it takes to satisfy customers. In fact, good customer…

They do expect you to fix things when they go wrong. Since no one succeeds…

Knowing how the customer feels about your business is critical to your success. Most of…

In his book, How to Win Customers and Keep Them for Life, Michael LeBoeuf points…