It’s possible that Bend could become the place to go for people seeking plastic surgery. Our own little nip and tuck Mecca, thanks to the newly-opened, state-of-the-art Revere Medical Building.
Dr. Michael Villano and Dr. Donald Delsi designed the Revere Medical Building to be the only medical facility in Central Oregon where patients who want a cosmetic procedure performed, like a nose job, a face lift or a tummy tuck, can have all of their needs met, as well as those who may have experienced a traumatic facial accident, who need regular ear, nose and throat care.
Dr. Villano, a graduate of the American boards of otolaryngology head and neck surgery and facial plastic and reconstructive surgery, is already seeing patients at the brand new facility, located at 431 NE Revere Street, and his partner, Dr. Delsi, a board-certified oral and maxillofacial surgeon who co-owns the building, started seeing patients earlier this week in his upstairs offices, which account for about 3,100 square feet, or roughly half of all working space in the new medical center.
Dr. Villano’s office on the east side of the Revere Medical Building is home to Cascade ENT where he sees ear, nose and throat patients for everything from acute sinus infections to radical mastoidectomies. Combined, Dr. Villano’s practices occupy 3,100 square feet on the first floor and are connected by a long hallway, which is anchored in the middle by complete surgery and recovery rooms. This is where Dr. Villano performs all of his procedures on-site, including reconstructive surgery, rather than sending his patients to the surgery center at St. Charles-Bend Medical Center.
“Our goal is to provide a comfortable setting for each patient, and to give them precise, thorough education and knowledge regarding their specific needs from their first visit all the way through the healing process,” Dr. Villano said.
Patients entering the building either turn left or right into one of Dr. Villano’s waiting rooms or they head to Dr. Delsi’s second floor practice via elevator or stairway. Those with appointments at Cascade Faces are seated in a tiny waiting room, but as Dr. Villano explains they actually do very little waiting – five minutes or less – before being led in to one of three examination rooms, each one housing the newest in equipment, from medical lasers to anesthesia (the practice has its own anesthesiologist). The practice includes a patient consultation room where each procedure and their methods of recovery are discussed in great detail with a patient care coordinator before moving forward.
Dr. Villano believes he is the only plastic surgeon in Central Oregon whose entire focus is on the face.
“Because of that he has become quite an artist in that respect,” said Toni Oberdorfer, office manager for both of Dr. Villano’s practices. “Once he sees a patient they almost always decide to come back when they want another procedure performed.”
In conjunction with the opening of the new 6,200-square-foot headquarters, Dr. Villano plans to begin offering his own line of skin care products in the weeks ahead.
“We may market the skin care line outside of the office, but for now it will only be sold here (at the Revere Medical Building),” Dr. Villano said. “The price will be comparable to all skin-care products that are currently available at Macy’s, and of course everything is made with the highest quality ingredients.”
Dr. Villano is not banking on his new skin care products to give his career a face lift, but he is trying to build up Cascade Faces, the cosmetic procedure portion of his practice where he performs everything from cosmetic face lifts to minor Botox procedures.
Meanwhile, Dr. Delsi already had 65 scheduled appointments a couple of weeks before his waiting room officially opened to patients on September 1 through referrals from other doctors.
Dr. Delsi, a veteran of the U.S. Navy whose first assignment was as the only surgeon for the U.S.S. Carl Vinson Aircraft Carrier Strike Group, where he was deployed to the Persian Gulf during Operation Iraqi Freedom and provided head and neck trauma, dental alveolar and anesthesia care for the Navy and Marines, employed a northwestern, lodge-style look for his office. For instance, the waiting room is decorated with cliff stone, there are chairs in patient rooms that look hand made, as well as leather La-Z-Boys for maximum comfort.
“I wanted to create the least-threatening environment for patients, and this includes having a staff that is laid back and friendly,” Dr. Delsi said. “I used local vendors in collecting Oregon-based artwork and spared no expense for even the smallest of details.”
That’s especially true when it comes to the medical equipment housed inside Bend Oral, Facial and Implant Surgery. For instance, Dr. Delsi has three operating rooms in his office, and all are networked (that goes to Dr. Villano’s offices as well) with cameras and monitors so that once a patient is sedated, when he enters another room to continue working on another patient, or if he just has daily business to attend to, the patient who is under anesthesia is never out of eyesight. He also has military-grade operating lights, a space for completing lab work on site, which saves patients money because he doesn’t have to send specimens out to obtain the results, a sterilization room and a crash cart with top-of-the-line-drugs on hand in case a patient needs to be resuscitated.
And Dr. Delsi is the only specialist in Central Oregon with the ability to take a CAT scan in his office; the machine is even housed in a room with a 16-inch lead door as an added safety element in the building.
“We also have automatic sinks so that myself, or my staff, never has to touch anything once we put on our gloves,” Dr. Delsi said. “We even have a washer and dryer just off the break room where we can actually sterilize our own clothing if need be.”
He thought of little details related to patient care, like installing a door in the back of the medical procedure portion of the facility so that anyone who has just been through surgery can exit the office without having to parade through the waiting room.
“We wanted this to be a place where people did not feel any anxiety toward keeping their appointment,” Dr. Delsi said. “I can appreciate how stressful it is to have to go through a surgical procedure, and we kept that in mind through every phase of the design process.”
Dr. Villano said he learned a few things about developing his own facility during the construction process that he believes medical professionals looking to do the same should keep in mind.
“Make sure to plan two or three years in advance of the building process,” he said. “Make sure to save your money, look over the plans several times, and develop a good relationship with your builder. We had what we thought were minimal changes, like changing out the type of lighting we originally selected, and they ended up setting us back five weeks.”
Revere Medical Building
Developer: JELD-WEN Development, Inc.
Project Cost: $2.1 million
Sitework Start: March 2007
Completion: June 2008
Contractor:
CBM Development and Construction LLC
438 NE Irving
Bend, Oregon 97701
541/322-0272
Square Footage: 6,200
Project Manager: Michael Paul
Architect: GGL Architecture
Principal Architect: Mike Gorman
Structural Engineer: Walker Engineering
Subcontractors & Suppliers:
All Weatherization; J&R Fire; Central Oregon Roofing; Gallacher Plumbing; Michael Varner Construction; Reynolds Electric; Stereo Planet; Watchdog Security; Central Oregon Heating & Cooling; I&J Carpet; Brian’s Cabinets; Walker Paint; Westfall Painting; Mountain Tile; Gary’s Carpentry; Perry & Jones; JPCI; Design Lighting.
