In every medium or large organization, the IT team provides a vital range of support functions. They can be compromised of help desk specialists who deal with an array of issues and questions from the wider teams and directorates, ensuring that daily business can continue smoothly without losing time to common IT problems. In addition, they can play a key role in delivering IT security training.
In 2023, every business faces the threats that are posed by cybercrime and hackers. IT teams can educate staff on how to spot common acts of phishing and improve the IT security of the organization by giving staff specific skills and knowledge in this field.
In this article, three other specific ways in which your IT team can improve business operations will be described in detail.
Upgrade your telephony systems
Many firms still rely on outdated telephony systems that use copper wires to make and receive calls. Whilst this technology is useful, there are now far superior methods of installing and upgrading telephony systems in the workplace. For example, many people who do not work in IT may ask: “What is SIP trunking?” as they may have not heard of the term. Put simply, session initiation protocol trunking is a telephony network that uses the internet to place and receive calls rather than traditional physical phone lines.
This technology can play a key role in improving business operations, especially when a firm is seeking to expand. It offers a far more flexible way to add additional phone capacity to a company as software changes can be made by the IT team that increase the volume of calls that can be made. Conversely, upgrades to traditional telephony systems would require new physical connections to be made.
In short, IT teams can oversee this part of business operations and use SIP trunking techniques to scale business growth.
Take advantage of the benefits of cloud computing
IT teams can play a vital role in the installation of cloud-based computing systems. Today, many companies are moving away from local server-based programs and applications and moving these to the cloud.
The main benefit of this is that these systems are accessed online. Any employee with internet access and suitable clearance can therefore access these systems without needing to be in a shared physical workspace such as a corporate office building. This allows remote and hybrid models of work to flourish whilst still ensuring that staff can remain productive from home offices. In addition, it can be more cost-effective to run cloud-based systems as local server maintenance and upgrades are no longer needed.
Your IT team can orchestrate the move from local server-based applications to cloud computing and empower your workforce to enjoy more flexible working methods.
Improved staff feedback channels
As a brief final point, IT teams can set up feedback channels that are designed to gather employee views, ideas for service improvement, and other valuable information. For example, online surveys can be designed by IT teams and disseminated to the wider workforce.
Platforms such as SurveyMonkey provide a quick and easy interface to undertake this. This feedback can then be analyzed using other software packages that transform the data into meaningful summaries and actionable information. Staff feedback channels can help to improve employee engagement and motivation; IT teams are well-placed to organize and oversee these processes.
