Cascade Natural Gas Ranks Highest Among Midsize Utilities in Region in J.D. Power Study


Cascade Natural Gas received the highest ranking in satisfaction with residential natural gas service in the west among midsize utilities, according to the J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study.

The J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study was released Wednesday. Cascade Natural Gas received a score of 787, which was the highest among midsize natural gas utilities in the West Region. The west midsize average score was 757. The study looks at six factors: safety and reliability, billing and payment, corporate citizenship, price, communications and customer care.

“Our employees take great pride in providing safe and reliable natural gas to our more than 310,000 customers in Washington and Oregon,” said Nicole Kivisto, president and CEO of Cascade Natural Gas. “We’re honored by this recognition of their hard work.”

The 2022 Gas Utility Residential Customer Satisfaction Study, in its 21st year, is based on more than 57,000 responses from residential customers of 84 large and midsize gas utilities across the continental United States. The study was fielded between January 2022 and October 2022.

View the complete J.D. Power Press Release here.

Cascade Natural Gas is a natural gas distribution company serving approximately 310,275 residential, commercial, industrial and transportation customers in 95 communities in Washington and Oregon. Cascade is a subsidiary of MDU Resources Group, Inc., a member of the S&P MidCap 400 and the S&P High-Yield Dividend Aristocrats indices, is Building a Strong America® by providing essential products and services through its regulated energy delivery and construction materials and services businesses.


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Founded in 1994 by the late Pamela Hulse Andrews, Cascade Business News (CBN) became Central Oregon’s premier business publication. •

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