Failure to listen to your customers and employees is often a source of serious business…

Four steps in giving the customer bad news: -Use a polite tone of voice. Make…

Some business people assume that hearing nothing from customers is a sign that everything is…

Here’s my take on comment cards. With comment cards I believe businesses only get feedback…

You’d think that with all the billions of dollars being spent on customer service and…

According to recent reports, a recession — strictly defined as two consecutive quarters of declining…

Service is only part of what it takes to satisfy customers. In fact, good customer…

They do expect you to fix things when they go wrong. Since no one succeeds…

Knowing how the customer feels about your business is critical to your success. Most of…