Service is only part of what it takes to satisfy customers. In fact, good customer…

Our office needed the carpet cleaned. The first number our office manager called was busy.…

In his book, How to Win Customers and Keep Them for Life, Michael LeBoeuf points…

Most customers simply go somewhere else when they’re fed up. But why do they get…

Knowing how the customer feels about your business is critical to your success. Most of…

They do expect you to fix things when they go wrong. Since no one succeeds…

According to recent reports, a recession — strictly defined as two consecutive quarters of declining…

You’d think that with all the billions of dollars being spent on customer service and…

Here’s my take on comment cards. With comment cards I believe businesses only get feedback…