Tips on Dealing With Angry, Difficult Customers
Have you ever had trouble with customers who are unhappy, and perhaps shouting and screaming?…
Have you ever had trouble with customers who are unhappy, and perhaps shouting and screaming?…
Have you ever asked yourself a question like this: “If there is already a Starbucks…
Fewer than one businessperson in a thousand really thinks in terms of the incremental lifetime…
In the past, most customer self-service in teractions have focused on placing and tracking customer…
Failure to listen to your customers and employees is often a source of serious business…
Four steps in giving the customer bad news: -Use a polite tone of voice. Make…
Some business people assume that hearing nothing from customers is a sign that everything is…
Here’s my take on comment cards. With comment cards I believe businesses only get feedback…
You’d think that with all the billions of dollars being spent on customer service and…
According to recent reports, a recession — strictly defined as two consecutive quarters of declining…