Customer Complaints – Learn to Love Them
Some business people assume that hearing nothing from customers is a sign that everything is…
Some business people assume that hearing nothing from customers is a sign that everything is…
Here’s my take on comment cards. With comment cards I believe businesses only get feedback…
You’d think that with all the billions of dollars being spent on customer service and…
According to recent reports, a recession — strictly defined as two consecutive quarters of declining…
Service is only part of what it takes to satisfy customers. In fact, good customer…
They do expect you to fix things when they go wrong. Since no one succeeds…
The major problem with getting organizational change to take place in a business is nearly…
Knowing how the customer feels about your business is critical to your success. Most of…
The other day I had the privilege of interviewing Lisa Nirell, owner and founder of…
Most customers simply go somewhere else when they’re fed up. But why do they get…