What’s Wrong With (your) Customer Service?
You’d think that with all the billions of dollars being spent on customer service and…
You’d think that with all the billions of dollars being spent on customer service and…
According to recent reports, a recession — strictly defined as two consecutive quarters of declining…
Service is only part of what it takes to satisfy customers. In fact, good customer…
They do expect you to fix things when they go wrong. Since no one succeeds…
The major problem with getting organizational change to take place in a business is nearly…
Knowing how the customer feels about your business is critical to your success. Most of…
The other day I had the privilege of interviewing Lisa Nirell, owner and founder of…
Most customers simply go somewhere else when they’re fed up. But why do they get…
Since this issue of CBN is focused on financial planners and stockbrokers, I want to…
In his book, How to Win Customers and Keep Them for Life, Michael LeBoeuf points…