Some business people assume that hearing nothing from customers is a sign that everything is…

Four steps in giving the customer bad news: -Use a polite tone of voice. Make…

Failure to listen to your customers and employees is often a source of serious business…

In the past, most customer self-service in teractions have focused on placing and tracking customer…

Fewer than one businessperson in a thousand really thinks in terms of the incremental lifetime…

Have you ever asked yourself a question like this: “If there is already a Starbucks…

Have you ever had trouble with customers who are unhappy, and perhaps shouting and screaming?…

Every business has the potential to be great. But the reality is that most never…

Since this issue of CBN is focused on financial planners and stockbrokers, I want to…

The other day I had the privilege of interviewing Lisa Nirell, owner and founder of…