How to Enhance the Spa Experience for Your Guests


Running a spa, or similar type of business within the same industry, is not easy. It takes hard work and dedication to bring in the right clients on a consistent basis. Chances are you love what you do and that’s what keeps you coming back day after day.

Maybe your company has been around a while or you’re just starting out. Either way, it’s likely you’re always looking for ways to increase business and make your shop stand out from your competitors. The good news is there are ways to make this possible. See how to enhance the spa experience for your guests.


Your spa must be clean. No customer wants to walk in and be grossed out by what they see. This is especially important when you’re dealing with people’s personal space. Hire a regular cleaning crew to help you and always be on the lookout for tidying up loose ends. Get your entire crew onboard and make sure they know to keep the shop spotless at all times. Working in the hospitality realm puts even more pressure on you to always have a clean business. People talk and you want them spreading kind words about you.


Use technology to help you achieve your goals and improve the experience for your guests. Purchase Spa Software to help you stay organized. You’ll love features that assist you with scheduling, managing client records, marketing and confirmations. There are email and text reminders, marketing tools and reporting features that help you run a better spa. Instead of being afraid of technology, embrace it for all the benefits it offers your business.

Customer Service

No matter how many bells and whistles you have at your spa, you’re still going to be interacting with your clients. Your guests are going to make note of the customer service and judge your business based on the experience they have when they enter your building. Make sure it’s a memorable encounter each time you or someone on your team is faced with a client. This is your chance to be recognized in the community and inch ahead of your competition. Train your staff to act accordingly and remind them how important it is to you that they offer a superior customer service experience.

Special Offers

Spas are expensive. Run different promotions and offerings that are going to save your clients money. Reward them on their birthday with a coupon or surprise them with a sale. These are marketing techniques that’ll get your customers talking so they share the updates with friends and family. Your goal is to build loyal customers over time, and the way to do this is through special treatment and showing them you appreciate their business.


Running a business goes above and beyond the basic requirements. It’s up to you to find a way to impress your customers and entice them to visit your store again. This is how to enhance the spa experience for your guests.


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Founded in 1994 by the late Pamela Hulse Andrews, Cascade Business News (CBN) became Central Oregon’s premier business publication. •

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