For a hotel to be ranked higher or be rated five stars by regular and frequent customers, it must have well-trained and professional service providers whose main interests are geared toward the hospitality standards of its customers. And with increasingly stiff competition from other hoteliers, frequent and rigorous training on new upcoming instincts on how to serve customers is vital to maintain the standards.
Therefore, this article focuses on equipping sales managers, hoteliers, and other hospitality professionals with how they can improve hotel innovation training to make their business a place for all. The recent and ideal techniques are purely selected and outlined below.
Incorporate Technology Techniques
Technology is an effective and efficient tool that should blend into your workplace. With its quality assurance and efficiency, you should well equip employees with it. New employees who are not knowledgeable on hospitality technology like communication app tools, scheduling apps, and POS systems, should be taken through the following steps to equip them with these restaurant tech tools:
- Give training on live sessions on how they should use a gadget.
- Issue the employee with any training materials which the technology owner availed.
- Always keep available technology training materials to the reach of the employees, e.g., at the restaurant’s cloud drive.
The surety is that when employees know how to use each technology, their work efficiency is maintained.
Introduce Continual Training Sessions
Learning is a continuous process, more so for the employees; keeping the hospitality skills fresh in their minds is of great essence to better performance. Create conferences to enlighten them on an ignored specificity to enable them to embrace it. Additionally, allocate funds that employees can use to access relevant online courses to make them knowledgeable on specific departments. A server, for example, can be eligible for promotion after mastering managerial skills.
Avail Employees’ Handbook
The employee handbook should be dedicated to every newly employed member as a guide in their tasks. It should also be made more comprehensive in all fieldwork within the premise, with skills to work in those fields. Employees can therefore jump into other tasks in case of another absence.
Making the handbook readily available is crucial in guiding new employees and as a reference to others. It can therefore be made accessible by:
- Remind employees of its availability through the company’s communication avenues.
- Keep the paper copies within reach of employees, e.g., at the back office at various locations.
- Email the updated digital versions of the handbook to all employees.
Nurture New Employees
New employees should not be put in the forefront but should be allowed to follow senior employees to quicken their mastery. That is, easy tasks require a short time for mastery. Making assessments at the end of shadowing would confirm mastery.
The Managerial Tasks Should Be More of Coaching
Critical, harsh, and unapproachable bosses make an unconducive workplace environment. Managers should act like couches driven by the workplace’s improvement. With the desire to achieve this, they should be keen observers with ready directives for improvement.
Hospitality industries are customer service-centered organizations, requiring essential skills which are learned and should be improved. Therefore hotel training does not end at orientation but is a continuous process that one should modify continuously; shadowing, access to the handbook, and technical training. Lastly, train managers to ape coaches and provide opportunities for continuous learning to the employees.
