How to Plan a Sales Trip That Covers More Than One Client

0

For a Central Oregon business with customers spread across the country, every flight out of Redmond has a cost that goes well beyond the fare. There’s the time away from the shop or office, the connection through a larger hub, the hotel, and the work that piles up back home. A trip built around one client meeting rarely justifies all of that. A trip that covers four or five clients, a couple of prospects and a supplier visit in the same few days is a different proposition, and the planning that makes it possible is mostly a matter of geography, sequencing and a realistic sense of how much one person can do in a day.

Choose the Hub, Then Build Outward

The best multi-client trips usually center on one major metro area with several accounts within driving distance. Dallas-Fort Worth is a good example. A single landing at DFW puts a rep within an hour or so of Dallas, Fort Worth, Arlington, Plano, Frisco, McKinney and Denton. Looking at car options from the airport before booking anything else lets a rep map real drive times between accounts and decide how many meetings each day can actually hold. With a car collected on arrival, the first meeting can be on the calendar for the same afternoon, rather than the following morning.

The same logic applies to other markets. Atlanta, Chicago, Phoenix and Denver all reward a hub-and-spoke approach. The key is to pick the metro first, then fill the calendar, rather than booking a flight for one meeting and hoping others fall into place around it.

Map Every Account Before Calling Anyone

Before reaching out to schedule, it helps to put every client, prospect and supplier in the target region onto a map. A simple spreadsheet with addresses and a free mapping tool will do. Patterns show up quickly. Three accounts might cluster along one highway corridor, while another sits forty-five minutes in the opposite direction.

Grouping accounts by area lets a rep plan each day around one zone. Monday might cover the northern suburbs, Tuesday the city center and Wednesday the western side of the metro. Crossing a large metro at rush hour can eat ninety minutes that could have been a meeting, so keeping each day geographically tight is the single biggest efficiency gain.

Rank the Meetings by Value

Not every meeting carries the same weight. A renewal conversation with the largest account deserves a prime slot, probably mid-morning on the first full day, when energy is high and there’s still room to schedule a follow-up before flying home. A courtesy visit to a small, happy customer can fit in a late-afternoon gap.

Prospects need a different kind of planning. A first meeting with a company that has never bought anything is often harder to secure, so it makes sense to contact prospects early and build the rest of the schedule around whatever slots they offer. Existing clients are usually more flexible.

Leave Room for the Unplanned

The temptation with an expensive trip is to fill every hour. It almost always backfires. Meetings run long, a client suggests lunch, traffic jams appear out of nowhere, and someone asks for a site tour on the spot. A schedule with no slack turns each of these into a crisis.

A reasonable rule is to plan no more than four formal meetings a day, with at least an hour between appointments that are more than twenty minutes apart. One open block each day, often late afternoon, gives room for an unexpected invitation or a call back to the office. Some of the most valuable conversations on a sales trip happen in that unscheduled time.

Prepare Each Meeting Separately

Back-to-back meetings make it easy to blur clients together. Walking into a meeting and referencing a conversation that actually happened with a different customer is an embarrassing mistake, and it happens more often than anyone admits.

A one-page brief for each meeting solves this. It should cover recent orders, any open issues, the names and roles of the people attending, and the one or two outcomes the rep wants from the conversation. Reviewing that page in the car before walking in takes five minutes and keeps every meeting specific. Sales teams with a CRM can generate most of this automatically, but even a handwritten note works.

Use Evenings With Purpose

Evenings on the road are easy to waste. A rep who has been talking all day may want nothing more than room service and silence, which is fair. But a dinner with a key client, or a drink with a local industry contact, can strengthen a relationship more than any formal meeting. Industry association mixers and chamber events in the host city are also worth checking. They offer a cheap way to network and meet several potential customers in one room, and the conversations often lead to meetings on the next trip.

At least one evening should be kept clear for catching up on email and writing up notes, though. Leaving all of that until the flight home means details get lost.

Track Costs as You Go

A multi-client trip should be judged on return, so tracking costs properly matters. Keeping receipts for flights, the car, fuel, tolls, meals and lodging in one place makes expense reports and tax time easier. Many small businesses use a dedicated card for travel, which simplifies matters further.

It’s also useful to note which meetings produced orders, renewals or strong leads. After two or three trips to the same region, a clear picture emerges of which markets justify regular visits and which can be handled by phone and video.

Make the Follow-Up Part of the Trip

The trip isn’t over when the plane lands back in Redmond. Following up after a sales meeting within a day or two, with a short summary of what was discussed and the agreed next steps, turns good conversations into business. Writing those notes on the flight home, while every meeting is still fresh, makes it far more likely they get sent.

A well-planned sales trip takes more upfront work than a single scheduled meeting. For a business whose customers are far from Central Oregon, though, covering a whole region in one visit is often the difference between travel that pays for itself and travel that simply costs money.

Share.

About Author

Founded in 1994 by the late Pamela Hulse Andrews, Cascade Business News (CBN) became Central Oregon’s premier business publication. CascadeBusNews.com • CBN@CascadeBusNews.com

Comments are closed.