Oregon Industries Shuffle On BBB’s Top Complaints List


Payment processing services had the most complaints last quarters, but this time around new auto dealers lead the list.

Lake Oswego, Ore. – July 25, 2011 – Each quarter, Better Business Bureau serving Alaska, Oregon and Western Washington tracks data to monitor marketplace complaints and inquiries. In Oregon, BBB’s most-complained-about industries of 2011 have shuffled in the second quarter—April through June—compared to the first quarter—January through March:

Second Quarter Top Complaints

First Quarter Top Complaints

1. Auto Dealers – New Cars

1. Payment Processing Service

2.* Auto Dealers – Used Cars

2. Video Tapes & Discs Sales & Rentals

2.* Payment Processing Service

3. Auto Dealers – New Cars

4. Property Management

4. Auto Dealers – Used Cars

5.* Auto Repair & Service

5. Property Management

5.* Collection Agencies

5.* Animal Hospitals

*Industries with the same number of complaints.

What’s at the top? “Auto Dealers – New Cars” and “Auto Dealers – Used Cars” moved from the third and fourth positions up to the top of BBB’s complaint list. “Payment Processing Service” dropped from number one and is tied at number two.

What’s left the list? Previously listed at number two during the first quarter, “Video Tapes & Discs Sales & Rentals” has disappeared from BBB’s second quarter list.

What’s new to the list? “Cosmetic Sales by Internet” and “Health & Diet Products – Retail” are among the new industries on the top 20 complaints list. “Dentists” and “Physicians & Surgeons – Medical-M.D.” are also recent additions.

Visit bbb.org to view Oregon’s full top 20 complaint and inquiry lists.

Better Business Bureau serving Alaska, Oregon and Western Washington: Working to advance marketplace trust, BBB is a neutral not-for-profit organization supported by BBB Accredited Businesses. BBB provides ethical business standards, BBB Business Reviews, Charity Reviews, complaint handling, marketplace events and tips. For more information, contact BBB or visit bbb.org.


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