TRG Customer Solutions in Bend announced that it was raising the starting hourly wage rate for its contact center employees from $10.50 to $12.00 with increments offered every 6 or 12 months as a full-time employee. This salary change became effective as of July 1, 2011 and will allow entry-level employees to earn $26,000 annually by the end of their first year as a full-time employee, an increase of over $4,000 per year from the previous structure.
Speaking about the announcement, Chief Executive Officer Frank Kelly reiterated his company’s continued commitment to growing its operations in Bend. “We’re very excited about this new initiative,” said Mr. Kelly. “At a time when many companies are laying off employees, we continue to hire and grow. The work we do here requires very specialized technical skills and we have benefited from the highly skilled workforce in this community. This salary increase is a demonstration of our commitment to cementing our presence here in the wonderful city of Bend.”
Headquartered in Jacksonville, Florida, TRG Customer Solutions is a global business process outsourcing (BPO) provider of customer relationship management (CRM) solutions and technologies. The company supports more than 175 global clients from 14 operations centers in six countries. The company maintains over 5,000 workstations that support multi-channel inbound and outbound communications via phone, web, e-mail, direct mail and fax.
TRG Customer Solutions set up its contact center in Bend in 2000. Today the center employs over 350 people and provides complex Tier 1 and Tier 2 technical support and customer support services to one of the world’s largest and well respected technology companies. Globally, TRG Customer Solutions has 14 contact centers in North America, Europe, Africa and Asia, and employs over 5,000 people worldwide.
Tom Farrell, chief operating officer, expressed his enthusiasm for the new initiative. “Bend has an extremely attractive demographic base and this salary increase will reward our exceptional employees and attract the best talent in Bend. Our business is our people and our clients rely on our employees to represent their brands with care and passion. In return for their exceptional dedication, we believe strongly in investing in them in every sense.”
Over the next several months TRG Customer Solutions will be hiring an additional 200 dedicated, motivated individuals with exceptional communication and interpersonal skills to join its team in Bend. College students are eligible to apply. Interested candidates should contact TRG Customer Solutions directly:
To apply for a position, contact:
Katherine Armstrong
Katherine.Armstrong@trgworld.com
Or visit us at www.trgcs.com/joinus.html and apply directly.
