St. Charles Madras to Join Health System’s “Quiet Campaign” to Improve Care


Starting June 10, St. Charles Madras will participate in the health system’s “quiet campaign” to encourage caregivers and visitors to allow patients time to rest in a quiet space. As part of the campaign, visiting hours will change. Instead of set hours when visitors are asked to leave, the hospital will make an overhead announcement at 9pm respectfully asking for quiet throughout the hospital so that loved ones can rest.

Studies have shown that the physiological aspects of the healing process are negatively impacted by noise. As noise levels increase, so can patients’ anxiety, leading to elevated heart rates and blood pressure.

St. Charles Madras is asking patients and visitors for their help in improving the quiet, healing atmosphere at the hospital. Patients are encouraged to tell caregivers if their conversations are too loud. In return, caregivers may limit visitors so patients can rest.

In an effort to reduce the flow of traffic into the facility to only those visitors who have a need to be on site, St. Charles Madras will begin auto locking at 9 p.m. the inside Emergency Department door that allows access into the hospital. The door will remain locked until 5:30 a.m.

About St. Charles Health System

St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras and Redmond, and leases and operates Pioneer Memorial Hospital. It also owns family care clinics in Bend, Prineville, Redmond and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 3,000. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.


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Founded in 1994 by the late Pamela Hulse Andrews, Cascade Business News (CBN) became Central Oregon’s premier business publication. •

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