St. Charles to Accept Some Medicare Advantage Plans in 2024, But Not All


Citing continued, unresolved concerns about patient care and administrative burdens, St. Charles Health System announced today it will no longer be an in-network provider for Medicare Advantage plans from Humana, HealthNet and WellCare starting in 2024. Seniors and others on Medicare plans will continue to have options for insurance coverage at St. Charles, as the health system continues to accept traditional Medicare and some Medicare Advantage plans.

“We care deeply about our patients and the care they receive, which is why we are unwilling to continue with the status quo with Medicare Advantage plans that result in restrictions to patient care, longer hospital stays and administrative burdens for providers,” said Dr. Mark Hallett, chief clinical officer. “We are grateful that some insurance partners were willing to come to the table and try out innovative solutions to these complex problems.”

St. Charles joins many other hospitals and health systems around the country that are reevaluating their participation in Medicare Advantage plans, which are publicly funded, but privately run (“Hospitals are dropping Medicare Advantage left and right”).

“The conversation about Medicare Advantage continues at St. Charles and at health systems around the nation,” said Matt Swafford, chief financial officer. “We hope the innovative solutions we are piloting with PacificSource that we announced last week will serve as a model for future discussions.”

When Medicare open enrollment begins October 15, local seniors will have options should they want to remain in-network for St. Charles. In addition to traditional Medicare and PacificSource, St. Charles will start the year accepting the following Medicare Advantage plans: Providence, Moda and Regence Blue Cross Blue Shield.

Individuals on Medicare Advantage plans from Humana, HealthNet and WellCare should receive a communication from their insurance provider about the changes to their health plan offerings and in-network provider availability.

Key dates:

  • October 15, 2023: Medicare open enrollment begins
  • December 7, 2023: Medicare open enrollment ends
  • December 31, 2023: Humana coverage ends
  • February 1, 2024: HealthNet and WellCare coverage ends

Central Oregonians who wish to explore insurance options, can contact:

  • Oregon Senior Health Insurance Benefits Assistance (SHIBA) at 800-722-4134, option 2,
  • 800-MEDICARE (800-633-4227),
  • Council on Aging of Central Oregon at 541-678-5483,
  • or an insurance broker of your choosing.

Additional information can be found on the St. Charles Medicare Advantage FAQ webpage or individuals can call 541-612-8378.

About St. Charles Health System:
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Prineville and Redmond. It also owns family care clinics in Bend, La Pine, Madras, Prineville, Redmond and Sisters. St. Charles is a private, nonprofit Oregon corporation and is the largest employer in Central Oregon with more than 4,800 caregivers. In addition, there are more than 350 active medical staff members and nearly 200 visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities.

Important Notice:
This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.


About Author

Founded in 1994 by the late Pamela Hulse Andrews, Cascade Business News (CBN) became Central Oregon’s premier business publication. •

Leave A Reply