The Role of Emotions in Business — Managing & Supporting Big Feelings


(Photo | Courtesy of Symplexi Employee Development)

There’s no crying in baseball!” The famous line from a League of Their Own. There is crying in baseball, and there should be because we are all human and have emotions.

In business, we often emphasize the importance of logic, strategy, and numbers. While these elements are undoubtedly critical, another aspect often gets overlooked: emotions. Emotions play a significant role in business, which is essential for success. The key lies in knowing how to manage our emotions and support others when they experience intense feelings.

Emotions are an integral part of human nature. They influence our thoughts, behaviors, and decision-making processes, whether we realize it or not. Emotions can profoundly impact business, where relationships, teamwork, and communication are fundamental.

One crucial aspect of emotions in business is self-awareness. Recognizing and understanding our feelings is the first step toward effective emotional management. When we are aware of our feelings, we can better control our reactions and make more rational decisions. For example, acknowledging that we are feeling frustrated during a challenging negotiation allows us to take a step back, regain composure, and approach the situation more strategically.

Moreover, emotional intelligence encompasses self-awareness and is valuable for leaders and employees. Leaders with high emotional intelligence can create a positive work environment, foster better relationships with their teams, and navigate complex situations with empathy and tact. Employees with vital emotional intelligence can communicate more effectively, collaborate better with colleagues, and readily adapt to change.

Emotions also influence our interactions with clients and customers. A business that can connect with its customers on an emotional level is more likely to build loyalty and trust. Customers are not just buying products or services but investing in an experience, and emotions play a significant role in shaping that experience. Companies that can make their customers feel valued, understood, and appreciated often succeed in the long run.

In addition to managing our emotions, supporting others when they experience intense feelings is equally important. In a workplace, individuals may encounter various stressors, from tight deadlines to challenging projects to personal issues. When colleagues or employees deal with big emotions, providing support and empathy can make a difference.

First and foremost, active listening is a powerful tool for offering support. When someone expresses their feelings, take the time to listen without judgment. Allow them to vent, share their concerns, and validate their emotions. Often, people need a compassionate ear to feel understood and supported.

Furthermore, offering practical assistance can go a long way. Whether it’s reallocating tasks, providing resources, or offering flexible schedules, finding ways to alleviate stress can be immensely helpful. In times of crisis, such as the COVID-19 pandemic, companies that extended support to their employees, whether through remote work options or mental health resources, demonstrated a commitment to their well-being.

Team dynamics also benefit from acknowledging and managing emotions. Conflict is a natural part of any workplace, but how it’s handled can make all the difference. Encouraging open and honest communication, teaching conflict resolution skills, and promoting a culture of mutual respect can prevent emotions from escalating into destructive conflicts.

In conclusion, emotions are not a separate entity from business; they are an integral part of it. Recognizing the role emotions play in our professional lives is essential for success. This recognition includes understanding our own emotions, developing emotional intelligence, and offering support to others when they experience intense feelings. When businesses prioritize emotional well-being and foster a culture of empathy and understanding, they not only improve their internal dynamics but also enhance their relationships with clients and customers. Embracing the importance of emotions in business is a step toward a more compassionate and successful future.

Abby Gorman, the owner and founder of Symplexi Employee Development, started her career over two decades ago in the Newspaper industry where she dedicated herself to cultivating and nurturing robust teams. Throughout her professional journey, Abby recognized the immense value of empowering individuals to reach their full potential. Driven by her unwavering commitment to personal and professional growth, she embarked on her own transformative path, becoming a certified life, development, and trauma-informed coach. With a wealth of life and business experience, Abby has merged her expertise and collaborates with companies to grow and empower their teams.


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