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Would Your Hobby Make a Sustainable Business? Running a successful business centered on doing something…
Browsing: Customer Service
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The Personal Touch Goes a Long Way Toward Keeping Customers You’ve no doubt seen people…
Hold Yourself, Not Your Company, Accountable for Your Success
Global employee engagement is the at an all time low. Employees and management alike continually…
Customer Service: Are You Providing Your Employees with Critical Tools to Give Exceptional Customer Service?
Exceptional customer service means something different to every business. The overall goal is to create…
INVENTORY CONTROL
An Essential Element of Good Customer Service Inventory control is not an exercise in providing…
Managing Your Online Reputation Critical to Success
More and more I am seeing businesses in denial, defensive or destroy mode about…
Checking In With Your Customers
An Indispensable Practice In The Hospitality Industry The key to delivering the best service possible…
A Return to the Basics, Courtesy of Netflix
The Hall of Fame (or Shame) of companies guilty of ill-fated product re-designs has a…
Turning Conflict into a Win/Win—an Entrepreneur’s Guide
At times, all businesses encounter conflict of some kind. As an entrepreneur, you then become…
How to Write an Effective Condolence Letter
You’re a business owner. You have just found out that one of your regular customers…